1. Introduction
In order to provide you with the full range of Triangular Care Services Ltd services, we sometimes need to collect information about you.
Triangular Care Services Ltd is committed to protecting your personal information when you are using the services of both our Triangular Care Services Ltd web division. This protection covers our use of any personal information you provide to us online, via phone, by email, in letters or other correspondence.
Triangular Care Services Ltd is committed and legally obliged to use information you provide in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 and subsequently the General Data Protection Regulations (GDPR). These laws are referred to collectively in this Privacy Policy as the "data protection laws.”
Please note that you have the right under GDPR to withdraw your consent to be contacted by Triangular Care Services Ltd at any time and to have your contact details and other information we hold about you removed from our mailing lists and records. This can be undertaken by us on your behalf if you email your request to support@triangularcare.co.uk
This Privacy Policy explains the following:
- What information Triangular Care Services Ltd may collect about you
- How Triangular Care Services Ltd will use information we collect about you
- When Triangular Care Services Ltd may use your details to contact you;
- Whether Triangular Care Services Ltd will disclose your details to anyone else
- What to do if you are aged 16 or under
- How long we will keep your information
- How you can find out what information we hold about you
- What if you are accessing our websites from outside the UK
- Advice about third party links on our websites
- Changes we may make to our Privacy Policy
- Contacting us about our Privacy Policy
The use of Cookies on our websites is described in our Cookies Policy. Please click here for information.
2. What information will Triangular Care Services Ltd collect about me?
We may receive personal information about you when you:
- Participate in, access, or sign up to, any of our services, activities or online content, such as newsletters, competitions, live chats and message boards;
- Telephone or e-mail Triangular Care Services Ltd;
- Create an account using any of our online registration systems.
The information we collect will be basic details such as your name, email address, postal address, telephone or mobile number, depending on the activity you are interested in.
By submitting your details, you enable Triangular Care Services Ltd (and where applicable its technical support contractors) to provide you with the services, activities or online content you select.
Additional personal details
We sometimes require additional personal information which may be considered sensitive (e.g. from those sending in a job application). When we request this, we will explain why we are collecting this information and how we intend to use it. You have the right under data protection regulations to withdraw your consent for us to keep or process this information.
Use of cookies
Triangular Care Services Ltd uses cookies (Please click here to access our Cookies Policy) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to the Triangular Care Services Ltd websites.
3. How will Triangular Care Ltd use the information they collect about me?
Triangular Care Services Ltd will use your personal information for a number of purposes including the following:
General Uses
- To provide our services, activities or online content and to deal with your requests and enquiries;
- To provide you with information about our services, activities or online content;
- For "service administration purposes", which means that Triangular Care Services Ltd may contact you for reasons related to the service, activity or online content you have signed up for, as set out in paragraph 4 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
- To analyse and improve the services offered on Triangular Care Services Ltd websites;
Technical and analytical purposes
- To use IP addresses to identify the location of users to establish the number of visits from different countries and their areas and to determine the statistical use of our websites, including, user numbers, unique user numbers, page views, hits, browser types, page rankings, search engines used, search phrases used, platforms and browser types. This information is statistical and will only be used by representatives of Triangular Care Services Ltd for the further enhancement of the online services that we offer.
- To provide you with the most user-friendly navigation experience. Triangular Care Services Ltd may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
Other uses of personal information
- Where Triangular Care Services Ltd proposes using your personal information for any other uses we will ensure that we notify you first. You have the right to withhold or withdraw your consent for the use of your personal information for purposes other than or including those listed above.
4. When will Triangular Care Services Ltd contact me?
Triangular Care Services Ltd may contact you:
- About any service, activity or online content you have signed up for in order to ensure that Triangular Care Services Ltd can deliver the services to you;
- Where you have opted to receive further correspondence;
- In relation to any contribution you have submitted to Triangular Care Services Ltd , e.g. on the company blog, news items, message boards or via other social media channel;
- To invite you to participate in surveys about Triangular Care Services Ltd services (participation is always voluntary);
- For marketing purposes related to your business interests - we will always provide you with an easy-to-use opt-out option.
5. Will Triangular Care Services Ltd share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).
Generally, we will only use your information within Triangular Care Services Ltd .
However, sometimes Triangular Care Services Ltd uses third parties to process your information. Triangular Care Services Ltd requires these third parties to comply strictly with its instructions and current data protection regulations (GDPR).
This means that Triangular Care Services Ltd requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
6. What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian's signed written permission and submit it to the address supplied at the end of this Privacy Policy before you provide any personal information to Triangular Care Services Ltd .
Users without this consent are not allowed to provide us with personal information.
7. How long will Triangular Care Services Ltd keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Triangular Care Services Ltd.
Where you contribute material to Triangular Care Services Ltd we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.
You have the right under GDPR to withdraw your consent to be contacted by Triangular Care Services Ltd at any time and to have your contact details and other information we hold about you removed from our mailing lists and records. This can be undertaken by us on your behalf if you email your request to support@triangularcare.co.uk.
8. Can I find out what personal information Triangular Care Services Ltd holds about me?
Under data protection regulations you have the right to request a copy of the personal information that Triangular Care Services Ltd holds about you and also to have any inaccuracies corrected. (We require you to prove your identity with two pieces of approved identification). We will use all reasonable efforts to supply, correct or delete personal information about you from our files and records.
Will there be a charge for supplying this information?
We follow the guidance of the ICO (Information Commissioner’s Office) when dealing with subject access requests. This states that a copy of information requested must be supplied free of charge, but that a reasonable fee based on administrative costs may be levied for excessive or repetitive demands for the same information or if further copies are requested.
Please address requests and questions about this or any other question about this Privacy Policy to the GDPR Officer, 254-256 Bath Road, Kettering, NN16 9LX (Email: support@triangularcare.co.uk)
9. What if I am accessing Triangular Care Services Ltd websites outside the UK?
www.triangularecare.org.uk is published in the UK by Triangular Care Services Ltd. All personal information submitted by you to these websites goes directly to Triangular Care Services Ltd and will be processed in accordance with this Privacy Policy under the terms of UK law.
10. Third party links on our websites
Triangular Care Services Ltd websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or that is collected by cookies whilst you are visiting these websites.
We cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
11. Changes to Triangular Care Services Ltd's Privacy Policy
This Privacy Policy may be updated from time to time for regulatory and other reasons so you may wish to check it each time you submit personal information to Triangular Care Services Ltd.
The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Triangular Care Services Ltd websites. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.
12. Contacting Triangular Care Services Ltd about this Privacy Policy
We want our services to be safe and enjoyable environments for our audience and to protect your personal information in full compliance with data protection regulations.
If you have any questions or comments about this Privacy Policy please contact:
GDPR Officer
254-256 Bath Road
Kettering
NN16 9LX (Email: support@triangularcare.co.uk)
Last updated 16/02/2023